ELOTEK / SUPPORT CENTRE
Here when
you need us.
One place for product selection, technical questions, service and order information.
Prepare a support requestDownloadable Documents
Elotek product brochure and user manuals. Download documents in your preferred language.
How can we help?
Company & invoice details
Company name, address, tax and registration details.
ExploreBank details
VakıfBank transfer details and copyable IBAN.
ExploreAfter-sales & service
Service steps, warranty assessment and preparation checklist.
ExploreWithdrawal & returns
Summary of consumer notifications, returns and refunds.
ExploreSales terms
Parties, ordering, delivery and access to contract details.
ExploreFrequently asked questions
Answers on models, thermocouples, service and quotations.
ExploreSTEP-BY-STEP SUPPORT
Let’s clarify your request.
Choose the details to prepare a message you can review and send in WhatsApp.
Quick answers
Should I choose PM1 or RM2?
PM1 is economical and semi-modular. RM2 combines integrated power, fan cooling and a modular rack for intensive production. Share your zone count and usage needs.
Are J and K thermocouples supported?
J / K thermocouple type can be selected in EHRTC device settings.
What should I prepare before service?
Contact support first. Prepare the model, serial number, fault description and any photos or video.
How long does service take?
For Elotek-made products, the target is 3 working days under suitable conditions. Faults, parts and paid-service approval may affect timing; this is not a delivery guarantee.
What is needed for a component quote?
Provide the part code, mounting type and quantity. Stock and pricing are checked separately.
Can I buy OEM products directly?
Automotive sensors and key-machine electronics are project-based rather than standard retail products.